Some Tuscaloosa, Alabama Residents Will Receive their Water Bill Late – Here’s Why

Tuscaloosa residents who receive a paper water bill may experience delays due to a data systems error identified on Sept. 16.

Pinnacle Data Systems is a billing company that the City of Tuscaloosa uses to issue paper water bills to residents. The company failed to mail paper bills for the past month, causing significant delays for recipients.

The City of Tuscaloosa issued a news release outlining the details of the delays and what residents need to do to get their bills paid.

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"Pinnacle Data Systems is a billing and processing company used by municipalities and utility companies across the State of Alabama," the release indicated. "Pinnacle was recently acquired by Doxim and has since moved its Alabama-based operations division out of the State of Alabama, causing delays."

Paper bills are expected to be mailed next week. Residents affected by this error will not be issued any late fees or penalties.

This error does not affect those who pay their bills online or whose accounts are set up for auto-pay.

If a resident has questions or concerns regarding this issue, they are encouraged to call Tuscaloosa 311. The city says they are working to find a permanent solution to this problem.

For more information, visit tuscaloosa.com or dial 311.